Job Description

Restaurant Operations ManagerOversees entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing for multiple restaurant locations. Ensures restaurants are operated within operational guidelines established by owner and franchisor. Essential job functions include, but are not limited to:Oversees and manages all areas of multi-unit restaurants and makes final decisions on matters of importance.Time management skills are necessary and good communication skills to communicate with their Director of Operation and managers daily.Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.Responsible for the development and achievement of the restaurant's game plan by working with their Director of Operation.Ensures guest service in all areas meets company standards.Ensures GM or store Manager responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.Ensures GM or store Manager works with local chamber and schools to increase restaurant sales.Trains GM or store Manager to staff, train and develop assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.Responsible for effective management schedules and ensures that all restaurant locations are properly staffed for all day parts and sales volumes.Manages multi-unit restaurants P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses). Performs other duties and responsibilities as requested by DO.Additional Responsibilities:Oversees the management of the entire operation of each of the restaurants through the development and growth of staff, sales and profitability to meet goals established in location's game plan.Ensures each of the restaurants are in accordance with established company standards, policies and procedures.Assists in the success of each of the restaurants by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.Maintains a positive working relationship with each of the restaurants management and team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.

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