Job Description
The Omni Homestead Resort & Spa The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in
Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.
Overview:
This team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations.
Responsibilities:
- To arrange bookings, reconfirmation of airline tickets etc.
- Be fully acquainted with the different points of interests.
- Assist in arranging for restaurant reservations and limousines as required by our guests.
- Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
- Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
- Accept other special duties as required by management.
- Set up all amenities for guests celebrating special occasions.
- Set up special packages that include pre-calls from the concierge and specialized amenities.
- Interact with other departments to ensure that guest's needs are satisfied.
- Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
- Proactively work to seek out ways in which to improve the hotel experience for our guests.
- Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
- Perform any other duties as required my management.
Qualifications:
- Previous luxury hotel experience is required.
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
- Knowledge of the surrounding area and all of its attractions.
- Knowledge of Property Management Systems and related computer programs
- Strong knowledge of Microsoft Office Software.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Job Tags
Work at office, Flexible hours, Shift work, Night shift, Weekend work